Competence is about someone’s ability to consistently meet a recognised performance standard, and training enables a basic level of competence. There are often assumptions made about competence, and how people will perform perfectly every time. This type of assumption leaves organisations exposed to the risk of human failure, so there is a need to challenge such assumptions and develop a system for managing competence effectively.
It’s become obvious that coping with the COVID pandemic is more like running a marathon, rather than a sprint – and not by choice. Whereas in the early days of lockdown in March 2020, ther…read more