Competence is about someone’s ability to consistently meet a recognised performance standard, and training enables a basic level of competence. There are often assumptions made about competence, and how people will perform perfectly every time. This type of assumption leaves organisations exposed to the risk of human failure, so there is a need to challenge such assumptions and develop a system for managing competence effectively.
An expert team is investigating a complex process incident that has had a considerable negative impact within the organisation. The team members share a similar background, and they spend a lot of ti…read more