When conducting investigations into incidents/accidents, interviews are an important source of evidence; sometimes they are the only source of evidence. However interviewing skills do not come naturally to most of us and research shows that good techniques are not commonly used. So how do we ensure that our interviews obtain as much relevant and accurate information as possible?
To help bridge this gap, The Keil Centre has developed a new training course to improve the quality and effectiveness of investigations, based on cognitive interviewing techniques.
Cognitive interviewing is grounded in scientifically established principles and is designed to enhance the retrieval and accuracy of genuine memories about an event, and to minimise the contamination of those memories that can occur by ineffective interviewer questioning techniques. Cognitive interviewing techniques have been shown to elicit up to 40% more information than traditional interviewing methods.
The course covers topics including witness limitations, rapport & involvement, managing particular types of interviewees and working effectively as an interviewing team. It is full of practical techniques and exercises, and teaches participants:
- factors that influence the ability of witnesses to provide accurate information;
- good investigative interviewing principles and techniques; and
- how to effectively conduct interviews of witnesses and involved persons for internal incident/accident investigations.
For more information, please contact: