Improving human performance in the COVID-19 response

NHS Education for Scotland (NES) set up a human factors task force to support the safe roll-out of COVID-19 vaccination programmes. The Keil Centre was invited to become a member and was tasked with testing the vaccination rollout system for the NHS Ayrshire and Arran (NHSAA) health board. We used human reliability assessment to identify what errors could occur and whether they were adequately safeguarded. We found that NHSAA has overcome monumental challenges and implemented a substantial suite of risk control measures to guard against error. 

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 The findings from the assessment will be used to develop best practice guidance for UK health boards and other health boards across the world.  In the meantime, key points have been used to support the development of an excellent publication by the Chartered Institute of Ergonomics and Human Factors (CIEHF) that is also being shared on the global stage. The CIEHF publication outlines 10 human factors principles to support systems thinking for vaccination programmes that apply across various settings.

The human factors task force was awarded the Healthcare Insurance Reciprocal of Canada (HIROC) / International Ergonomics Association (IEA) 2021 award and has been shortlisted for the Associations Excellence Award.

If you want to learn more, download our guide here.


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