A common problem in many technical organisations is their procedures, which are effectively an interface on a piece of paper. They can be lengthy, complex, hard to navigate and read, and many do not contain or fully-describe critical task steps. The author has written down all they know about a subject using complex technical language and acronyms. The user struggles to understand. If this sounds familiar, read on!
The Keil Centre’s Australian consultants have recently completed a large project for a multi-national petrochemicals manufacturer, which did the following:
- Developed a simple structure for categorising all business documents
- Defined ergonomic standards for identifying the content of procedures, and presenting the content on the page
- Included a means to identify and manage the potential for human error at each task step
- Re-drafted the entire control of work system, in partnership with internal subject-matter experts
- Trained a cadre of document authors and reviewers in the new approach.
The revised documents have been well-received by the users – “shorter, simpler, clearer, easier to understand”.
Read more about The Keil Centre’s expertise in developing and evaluating procedures.