Optimal Performance
Organisations are constantly seeking to ensure the optimal performance of their people. Many of these activities will involve efforts at each of the following levels:
• Organisation-wide - Strategy-based development of processes and procedures
• People managers - Development of skills to support effective applications of procedures and delivery of strategic objectives
• Individuals - Competency-based feedback and skill development to ensure optimal performance
An individual attending a selection process, for example, may not be aware of the competency framework that the organisation has developed for the role and of the succession planning that has led to the vacancy. However, this work at a more strategic level will support the choice of the best person for the job, setting the basis for future optimal performance for both the individual and the organisation. The Keil Centre has experience working with companies at all levels: from coaching for individuals, to assistance at a more strategic level. We have the knowledge and the experience to be able to diagnose the root cause of any difficulties and help organisations work towards effective improvement. Our occupational psychologists specialise in understanding individuals at work, identifying strengths and barriers to successful performance at both individual and organisational levels.
The Keil Centre’s interventions are effective as they are based on an understanding of both individual and organisational factors that can facilitate or restrict performance. When all levels of the organisation are working effectively towards optimal performance, the signs of success will be clear: motivated, enthusiastic staff who perform consistently at high levels, stay with the company and help to develop a stable, successful organisation.
For more information, contact Louise Clarkson.
Safety Performance in the Care Sector
When The Keil Centre was asked to help a Housing Association improve its safety performance, we set about tailoring established principles, tools and techniques from the high hazard industries to a new context. One element of the work involved delivering training to senior Care and Housing Support Managers in the organisation. The training raised delegates’ awareness of:
• why people make mistakes when using equipment
• why things are missed in risk assessments
• why people don’t always follow procedures for safe working
• and, most importantly, what to do about it.
George P Lamond CMIOSH, Health and Safety Officer for Margaret Blackwood Housing Association (MBHA) writes: “MBHA had identifi ed a potential weakness in the risk assessments used to ensure the safety of our clients. We had worked with The Keil Centre previously on Management Development issues and our approach to them was a natural progression. Human awareness in risk assessment was a new field for us and, as far as we were aware, unknown in Housing Associations in Scotland. Evaluation of the course and our continuous staff monitoring indicate a positive response to, and outcome from, this course. It will now be rolled out to our unit management staff as part of a continuing risk update policy.”
If you would like to improve safety performance in your organisation, please contact Richard Scaife.
Effectively managing the risk of stress
Tackling the sources of stress at work leads to improved wellbeing and performance. The Keil Centre can help you:
• Identify relevant, significant sources of stress
• Take effective action to ensure unnecessary stress is minimised
• Meet UK legal requirements
Whether using our own method, StressTools, or other forms of risk assessment, The Keil Centre has the expertise and experience to ensure you effectively manage the risk of stress in your organisation or team.
The Keil Centre’s own stress risk assessment, StressTools, contains:
• Stress risk assessment methods suitable for a variety of situations
• Quick and easy online data gathering
• Automatic individual and group report generation
• Bench-marking systems that can be tailored to your organisation
• Standards that help to identify solutions
An effective risk assessment can identify reasonable, practical actions that will really make a difference.
For more information on assessing and preventing stress in your organisation, please contact Chiara Amati.
Building Resilience, Tackling Stress
Employers and organisations have a clear responsibility to identify and minimise sources of stress at work – but, as individuals, we can develop skills to build resilience and ensure we are better able to tackle unavoidable stress. Our internal response to challenges will be critical: the way we respond has a significant bearing on our success in life, and our personal happiness. The Keil Centre’s psychologists can help individuals understand their response to challenges and stressful events, increase personal resilience and
maintain peak performance. Delivered in groups, these workshops have been praised by delegates for the trainer’s ability to engage attention and facilitate constructive discussion.
For more information, contact Louise Clarkson.